Experienced, Energetic, Exceptional
Mandeville LA 70471 | 985.502.2792 | kellybules@gmail.com
Seeking a new role in Customer Success, Sales/Business Development, or Attractions Operations Leadership. Remote or hybrid preferred. Available for consult onsite or remote.
SUMMARY
Customer Success and Operations leader with expertise in SaaS, admissions, and the attractions industry. Proven ability to drive revenue growth, improve customer satisfaction, and build lasting client partnerships through strategic account management, consultative selling, and operational excellence. Skilled in CRM platforms, training, and cross-functional collaboration, with international experience and multilingual fluency.
CORE SKILLS
- Customer Success & Relationship Management – Building trust, reducing churn, driving client retention
- SaaS & CRM Expertise – Advanced MS Dynamics 365 & Galaxy; data-driven decision making
- Sales Enablement & Revenue Growth – Consistently exceeded targets through consultative upselling
- Onboarding & Training – Designed programs, SOPs, and training to accelerate adoption
- Operational Strategy & Budget Management – P&L ownership, process optimization, cost savings
- Public Speaking & Presentations – Conference sessions, webinars, client demos
- Cross-Functional Collaboration – Product, marketing, and support alignment
- Multilingual – Conversational German & French; international client engagement
EXPERIENCE
Independent Consultant – New Orleans, LA and remote
11/2024 – Present
Projects include:
- Streamlined operations and admissions processes for cultural institutions and attractions technology vendors.
- Conducted pricing studies resulting in measurable revenue increases of $100k+ per year.
- Leverage industry network to expand vendor reach and market share through referrals and partnerships.
- Scored and rated multiple vendors’ RFP responses to active tenders for POS systems.
- Collaborated with other consulting firms on RFP requirements gathering for cultural institutions in tender process.
Gateway Ticketing Systems – Gilbertsville, PA
Business Solutions Manager/Customer Success Manager II
08/2017 – 11/2020
12/2021 – 06/2024
- Managed and improved relationships with over 30 Galaxy user sites in the US, Central America, and Europe, resulting in increased client satisfaction and retention.
- Consulted clients on revenue optimization strategies, leading to the conversion of multiple accounts into multi-year contracts and
higher-level agreements. - Exceeded yearly sales goals by 20%, contributing significantly to company revenue growth.
- Developed and presented engaging sessions at User Group Meetings and webinars, enhancing client engagement and product knowledge.
- Honored with the prestigious Company Spirit Award in recognition of outstanding dedication and leadership.
Vue Orleans – New Orleans, LA
Operations Manager
05/2021 – 12/2021
(contract)
- Led operational launch of a new attraction, from staffing/training to policy development.
- Implemented a streamlined ticketing structure using Galaxy system, contributing to a smooth and efficient visitor experience.
- Partnered with marketing to develop effective go-to-market strategies, resulting in a successful attraction launch and
positive market reception. - Authored comprehensive SOPs and employee handbook, ensuring consistency in operations and employee
performance standards.
National WWII Museum – New Orleans, LA
Director of Visitor and Volunteer Services/Visitor Services Manager
07/2010 – 08/2017
- Directed daily operations of admissions and volunteer staff of over 200, handling a budget of over $800K and achieving revenue
growth to $13M annually. - Led initiatives to optimize labor costs by 15% through strategic staffing adjustments based on visitor traffic analysis.
- Improved visitor satisfaction through customized “service basics” training program.
- Led cross-functional teams in planning and executing expansions, including the US Freedom and Campaigns of Courage
Pavilions, ensuring seamless visitor flow and enhanced operational efficiency. - Represented the Museum at industry trade shows and conferences, establishing partnerships and fostering collaboration with
industry leaders.
EARLIER RELEVANT EXPERIENCE
Jackson Zoological Park – Jackson, MS
Visitor Services Manager
- Managed all visitor areas, including parking, admissions, retail, and food service operations, achieving a 10% increase in retail sales
through effective pricing strategies and inventory management. - Designed and implemented a popular birthday party program, generating additional revenue and enhancing visitor engagement.
- Led yearly job fairs, successfully hiring and training seasonal staff to meet operational demands during peak seasons.
Walt Disney World – Lake Buena Vista, FL
Guest Service Manager – Magic Kingdom Tickets/Main Entrance
- Recognized with Excellence Award for outstanding performance and dedication to guest service.
- Oversaw daily ticket sales operations with revenues exceeding $1 million per day, ensuring efficient service delivery and guest
satisfaction. - Spearheaded the operational transition from legacy to updated ticketing systems, improving operational efficiency by 20% and reducing
guest wait times. - Designed and conducted sales seminars for staff, enhancing their product knowledge and sales techniques, resulting in increased
multi-day ticket sales. - Managed a diverse team of over 50 cast members, ensuring alignment with Disney’s service standards and guest experience goals.
- Selected as member of the EuroDisney/Disneyland Paris Grand Opening Team.
EDUCATION
- University of New Orleans – New Orleans, LA
Bachelor of General Studies – European Culture and Language - University of Innsbruck – Innsbruck, Austria
Certificate of Proficiency in German Language
CERTIFICATIONS
- IAAPA Certified Attractions Professional
- Certified Galaxy System Administrator
Kelly Bules 
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