Experienced, Energetic, Exceptional
Mandeville LA 70471 | 985.502.2792 | kellybules@gmail.com
Seeking a new role in Customer Success, Enterprise Account Management, or Attractions Operations Leadership. Remote or hybrid preferred. Available for consult onsite or remote.
PROFESSIONAL SUMMARY
Enterprise account management and customer success professional with extensive experience in SaaS, ticketing technology, tourism, and visitor attractions. Proven success managing strategic customer relationships, driving adoption and retention, supporting renewals and account growth, and exceeding sales targets. Combines deep operational expertise with a consultative, customer-focused approach to solution selling, product demonstrations, onboarding, and cross-functional collaboration. Experienced working with enterprise attractions, museums, zoos, entertainment venues, tourism organizations, and hospitality businesses across the U.S., Central America, and Europe.
PROFESSIONAL EXPERIENCE
Client Growth Executive (Enterprise Account Manager) 2025 – Present
Spotlio | Remote
- Strengthened customer relationships and drove long-term account growth by leading consultative discovery conversations with prospective and existing clients to understand operational challenges, guest experience goals, commercial objectives, and revenue opportunities.
- Demonstrated the commercial and operational value of Spotlio’s technology platform by delivering tailored product demonstrations aligned with each client’s strategic objectives.
- Led renewals, retention, and expansion opportunities by maintaining proactive client relationships and recommending additional products and services that can improve operational efficiency and guest experience.
- Facilitated new software implementations with Delivery, Client Experience, and Product as Project Manager.
- Supported accurate pipeline management and reliable sales forecasting by managing sales opportunities and customer interactions in HubSpot.
- Managed a portfolio of 30 clients representing $450K in ARR, achieving a 96% renewal rate through proactive account management, retention, and expansion strategies.
Customer Success Manager II 2021 – 2024
Gateway Ticketing Systems | Remote
- Managed a portfolio of more than 30 strategic customer accounts across the U.S., Central America, and Europe by building trusted relationships with executive and operational stakeholders across attractions, museums, zoos, and entertainment venues.
- Drove platform adoption and contributed to strong retention and multi-year renewals by developing customer success strategies focused on increasing product value and improving customer satisfaction, achieving a 95% renewal rate.
- Expanded account value and supported stronger return on investment by identifying revenue optimization opportunities and operational improvements with clients.
- Improved delivery of new solutions and enhancements for strategic customers by working across Product, Professional Services, Support, and Sales to advocate for customer needs.
- Strengthened Galaxy’s position as a long-term technology partner by delivering strategic business reviews and ongoing guidance to enterprise customers.
- Earned the Company Spirit Award for outstanding leadership, collaboration, and commitment to customer success.
Business Solutions Manager 2017-2020
Gateway Ticketing Systems | Remote
- Exceeded annual sales targets by more than 20% through strategic account development, consultative solution selling, and relationship management.
- Demonstrated the operational and commercial value of Galaxy ticketing solutions by identifying customer challenges and delivering tailored software demonstrations and solution presentations.
- Coordinated successful customer deployments by maintaining strong client relationships throughout the sales and implementation lifecycle, from solution design through deployment.
- Accelerated customer value realization and supported successful long-term outcomes by partnering closely with implementation and customer success teams following the sale.
- Drove retention and adoption with an overall 94% renewal rate.
- Facilitated instructional webinars for clients and industry leaders as well as presentations at user meetings throughout the US.
Extended Experience
Director of Visitor and Volunteer Services National WWII Museum | New Orleans, Louisiana
Opening Team, Director of Operations Vue Orleans | New Orleans, Louisiana
Visitor Services Manager Jackson Zoo | Jackson, Mississippi
Guest Services Manager Walt Disney World | Orlando, Florida
Held leadership roles across world-class attractions including Walt Disney World, Jackson Zoological Park, the National WWII Museum, and Vue Orleans. Led visitor services, admissions, ticketing, retail operations, and large frontline teams, building extensive experience in guest experience, operational leadership, workforce planning, training, revenue optimization, and attraction launches. This operational expertise provides a unique perspective when advising technology customers on guest experience, operational efficiency, and revenue optimization.
CORE COMPETENCIES
| Enterprise Account Management | Client Retention & Renewals | Cross-Functional Leadership |
| Customer Success | Consultative Selling | Onboarding & Training |
| SaaS Sales & Pre-Sales | Value Realization | Stakeholder Management |
| Account Expansion | Customer Adoption | Product Demonstrations |
TECHNICAL SKILLS
Software: HubSpot | Spotlio | Galaxy Ticketing | MS Dynamics 365 | Basecamp | TestFlight | CRM & Pipeline Management | SaaS Product Demonstrations | Sales Forecasting | Customer Onboarding & Adoption | Ticketing Technology
EDUCATION
Bachelor of General Studies, European Culture & Language University of New Orleans
Certificate, German Language & Literature University of Innsbruck
IAAPA Certified Attractions Professional
Leave a Reply